File a Formal Complaint

The ROC Compliance Department investigates alleged violations of licensed and unlicensed contracting laws. For new construction, complaints against licensed contractors must be filed within two years from the close of escrow or actual occupancy, whichever occurred first. For remodel or repairs, complaints against licensed contractors must be filed within two years from the date work was last performed.

• Some Steps to Help Ensure the Work You Contract for is the Work You Get
• How the Complaint Process Works
• Send me a Complaint Form

Submitting a Formal Complaint Online

The Registrar of Contractors now has an online service portal to allow individuals to file complaints online. The process is pretty simple:

• Go to this link or hit the My Account link from the navigation bar above.
• Login or Register for a new account in our online portal. You can speed up the registration process by using one of the "Login with" buttons to login using your existing Google, Facebook, Twitter or other available accounts.
• Once you've registered and logged in, you will see a large blue "File a Complaint" button on the Dashboard page. You can use that button to start a new complaint.
• Fill out the complaint form online, attach any pertinent files and submit the form.
• Once submitted, it will be assigned to one of our investigators and within a couple of days, an investigator will reach out to your to review your case.

Submitting a Building Confidence Program Request Online

The Registrar of Contractors now has an online service portal to allow individuals to file requests online. The process is pretty simple:

• Go to this link or hit the My Account link from the navigation bar above.
• Login or Register for a new account in our online portal. You can speed up the registration process by using one of the "Login with" buttons to login using your existing Google, Facebook, Twitter or other available accounts.
• Once you've registered and logged in, you will see a large blue "Request a Building Confidence Inspection" button on the Dashboard page. You can use that button to start a new request.
• Fill out the form online and submit the form.
• Once submitted, it will be assigned to one of our inspectors and within a couple of days, an inspector will reach out to your to review your case.

If you have any other questions about the process or if you have trouble registering, please contact us for more information or support.