Complaint Process Investigation

Download PDF Version Complaint Process Flowchart
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If the complaint is sent to the Legal Department

Investigations FlowchartThe Corrective Work Period must be at least 15-Days.Case Referred to ROC Legal DepartmentCompliance InspectionIssuance of a Written DirectiveJobsite InspectionIf as a Result of the Jobsite Inspection, the Investigator...Complaint Assigned to an ROC Investigator and Scheduling of a...Vetting of Complaint to Ensure it is CompleteComplaint Received
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If the complaint is sent to the Legal Department

General guidance for all parties involved with a complaint

  • Include the complaint number on all correspondence.
  • Read all correspondence from the ROC carefully. If you have questions about any correspondence call and speak with the person who sent the letter.
  • Respondents should make sure their address with the ROC is current. All notices throughout the hearing process will be mailed to the latest address of record on file with the ROC. Also, immediately pick up certified mail. A.R.S. § 32-1155 (link is external) requires Citations be sent by certified mail to the licensee's latest address of record in the registrar's office. Failure to respond to a Citation mailed to this address will result in the license being disciplined without a hearing.