Skip to main content
Arizona Registrar of Contractors Logo
Arizona Registrar of Contractors
Protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Main menu

  • Home
  • My Account
    • Login
    • Renew or Apply for a License
    • Licenses & Accounts
    • Check a Complaint or Application Status
    • Request a Building Confidence Inspection
  • Renew a License
  • Find a Contractor
  • Check a License
  • Licensing
    • Applying for a License?
    • License Classifications
    • Licensing Forms
    • License Fees
    • Timeframes
    • Contractor Background Checks
    • Testing Information
    • Posting List
    • Bond Information
    • Service Members and Veterans
    • Workers' Compensation
    • Name Availability
  • Complaints
    • Before Hiring A Contractor
    • Building Confidence Program
    • Considering Filing?
    • Complaint Process
    • File a Complaint
    • Legal
    • Recovery Fund
    • Unlicensed Contracting Tips Hotline
  • Information & Resources
    • Before Hiring A Contractor
    • Minimum Elements of a Contract
    • Bond Information
    • Most Wanted and Unlicensed Violations
    • Forms
    • Building Confidence Program
    • Recovery Fund
    • Public Records Request One-Stop
  • Agency
    • About AZ ROC
    • Administrative Team
    • News & Media
    • Strategic Plan / Budget Request
    • Rules and Policies
    • Office Locations / Contact Us
    • Employment Opportunities

AZ ROC: Keep Open Communication Lines During Materials and Labor Shortage Project Delays

Thursday, June 17, 2021
Back
Residential construction site with unfinished home and lumber

FOR IMMEDIATE RELEASE
Thurs., June 17, 2021

CONTACT:
Breanna Bang, Public Information Liaison

 

AZ ROC: Keep Open Communication Lines During Materials and Labor Shortage Project Delays

 

PHOENIX, Ariz., (June 17, 2021) - With materials and labor shortages affecting the construction industry nationwide, Arizona Registrar of Contractors (AZ ROC) urges homeowners and contractors to have patience and keep open lines of communication regarding their projects. 

 

From new home builds and pools to installing air conditioning units, both residential and commercial contractors alike have been struggling to get materials and find enough workers to fulfill existing contracts and start new ones according to a survey by the Associated General Contractors of America (AGC) March 2021. 

 

What is Causing the Shortages

The pandemic may have worsened an existing nationwide labor shortage the construction industry was already struggling to solve. According to AGC, the current supply chain issues have several potential causes, including the pandemic, one-time events like natural disasters, and federal tariff and quota policies. 

 

What Can Contractors Do?
One of the most common reasons AZ ROC receives a complaint is because of broken communication lines between a contractor and the property owner. If the ongoing labor and supply shortages are going to impact a current project, AZ ROC urges contractors to keep an open and honest dialogue with the homeowner about the status of the project and any expected or unexpected delays. 

 

AZ ROC encourages contractors to discuss the current situation with clients while submitting estimates or bids for new projects. Contractors should not take on projects if they know they will not be able to fulfill them. 

Contractors should know AZ ROC is aware of the shortages, however, the Agency will continue to investigate complaints as they come in.

What Can Homeowners Do?

When the expected completion date of a project comes and goes, it’s frustrating for all parties involved. At this time, AZ ROC urges homeowners to be patient when delays occur. Disciplining a license or investigating a case will not make material shortages decrease and if possible, it’s always best to try to resolve issues with the contractor before filing a complaint. 

Homeowners should know 95 percent of licensed contractors never have a complaint filed against their license and the ones who do often work to resolve those complaints. If a homeowner is experiencing a problem, AZ ROC is always here to answer questions and to assist with resolving workmanship or abandonment issues if such issues arise. 

Should a homeowner need to file a complaint, the Agency has a two-year jurisdiction from the date escrow closed or the date work was last performed. If work is not completed, the jurisdiction time is not tolling.

Homeowners who hire licensed contractors may have the additional protection of the Residential Recovery Fund. Access to the fund through administrative means, however, requires the homeowner to allow the contractor the opportunity to correct any outstanding work or workmanship issues and to take part in the Agency’s administrative process. You can read more about AZ ROC’s complaint process here. 

###

 

Printable PDF

Public Records Request

Public Records Request Form
Public Records Policy Handbook
Email PIO
ROC News Releases">

ROC News Releases

06/15/2022 Avoid Contracting Scams During Monsoon Season
11/10/2021 Keep Your Winter Stress-Free: Check the License Before Hiring a Contractor
11/04/2021 Unlicensed Eloy Man Guilty of Contracting Without a License
10/15/2021 Most Wanted Unlicensed Entity Sentenced to 5 Years at Dept. of Corrections
10/01/2021 AZ ROC: Contractor’s License Exams Move Online
09/15/2021 Changes to Arizona Law Regarding Advertising Requirements for Contractors
09/03/2021 Unlicensed Dewey Man Pleaded Guilty to Contracting Without a License
08/31/2021 Chandler-Based Contractor’s License Summarily Suspended
08/03/2021 AZ ROC: Hereford-Based Contractor’s Licenses Summarily Suspended
07/30/2021 Unlicensed Green Valley Man Twice Guilty of Contracting Without a License
07/22/2021 Unlicensed Phoenix Man Guilty of Contracting Without a License
07/15/2021 Unlicensed Lake Havasu City Man Arrested in California
  •  
  • 1 of 4
  • ››

AZ ROC Talk

ROC News

06/15/2022 Avoid Contracting Scams During Monsoon Season
Avoid Contracting Scams During Monsoon Season

PHOENIX, Ariz., (June 15, 2022) - Monsoon season has begun and the Arizona Registrar of Contractors (AZ ROC) urges homeowners to educate themselves on how to avoid contracting scams during monsoon season.

Arizona’s monsoon season officially begins today and runs through September 30th. The 2022 monsoon season is expected to bring above-...

Twitter

  • A Tweet from az_ROC RT @BuildYourFuture: There are great professional opportunities in #construction, but women only account for about 11% of the workforce.… https://t.co/63omZPkL3r
  • A Tweet from az_ROC Thank you @AZAG_Outreach for inviting the #AZROC team to participate in the Tucson 2022 Elder Day event. Our inve… https://t.co/wI4fKdYuRx
  • A Tweet from az_ROC Thank you @NASCLA1 for covering this important topic. AZ ROC Director Jeff Fleetham is looking forward to being a p… https://t.co/QoRpOyEZ5a
More
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z
Arizona State Seal
Contact Us
AZ ROC
1700 W. Washington St. Suite 105
Phoenix, Arizona 85007-2812
Find in Google Maps
Phone: (602) 542-1525
Fax: (602) 542-1599
Map Image

Footer Nav

  • Agency Policies
  • Terms of Use
  • Electronic Update
  • Statewide Policies
  • ©Arizona Registrar of Contractors