FOR IMMEDIATE RELEASE
Wednesday, May 27, 2020
Breanna Bang, Public Information Liaison
AZ ROC: Image Home Improvement Inc. License Revoked After Charges of Aiding and Abetting
PHOENIX, Ariz., (May 27, 2020) – On May 22, the Arizona Registrar of Contractors (AZ ROC) revoked the B-3 General Remodeling and Repair Contractor (ROC 313587) and B-2 General Small Commercial Contracting (ROC 182234) licenses held by Image Home Improvement Inc., a Phoenix-based contracting business.
AZ ROC received 10 complaints against Image Home Improvement between June and Dec. 2019. Of the 10 complaints, seven were received in Nov. and Dec. 2019 and some included allegations of abandonment and poor work. Due to the nature of the complaints and number received in such a short amount of time, the Agency summarily suspended the license on Jan. 7, 2020 after investigating and confirming many of the allegations in the complaints.
The revocation of the licenses comes after a two-day hearing, held April 29-30, 2020. During the hearing, the Administrative Law Judge found Image Home Improvement Inc. entered into a written “employment agreement” with an unlicensed company, Crabtree Design House LLC, DBA Design House, owned and operated by Elijah Crabtree. This agreement stated Crabtree Design House could operate under Image Home Improvement’s business name and license. According to statute, however, any such agreement between a licensed contractor and unlicensed entity is commonly referred to as aiding and abetting and does not meet Arizona’s licensing requirements.
Under the illegal business arrangement, Crabtree Design House entered into contracts on behalf of Image Home Improvement Inc. with at least eight separate homeowners. The homeowners paid over $659,744 to Image Home Improvement Inc. and various unlicensed persons and entities, including Crabtree Design House.
The homeowners filed complaints with AZ ROC after Crabtree either failed to complete their project or resolve issues with the workmanship. Due to the legal document and illegal business arrangement between the unlicensed and licensed companies, Image Home Improvement Inc. - as the licensed company in the illegal arrangement - was found to be responsible for these projects.
At the hearing, the Administrative Law Judge found that in addition to aiding and abetting an unlicensed company, Image Home Improvement Inc. also failed to comply with written directives from the Registrar, abandoned construction projects, and did not perform work in a professional and workmanlike manner.
The revocation will take effect on July 1, 2020.
The Agency is also pursuing separate unlicensed investigations into various individuals and entities involved with Image Home Improvement Inc.
Homeowners who submitted complaints with AZ ROC, which have been adjudicated, are now able to file a claim with the Registrar’s Residential Contractor’s Recovery Fund. The Fund is a form of financial protection provided by licensed Arizona residential contractors to residential homeowners. Claims paid out cover up to $30,000 per property and claimant, up to $200,000 per license.