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Legal
Legal FAQ

The Registrar processes complaints as quickly as possible. If you have not received anything by mail from the Registrar within the next 3 weeks, please feel free to contact us.

A formal Citation will be issued providing the contractor with an opportunity to answer the charge(s) contained in the Citation and complaint.

The Citation provides the contractor with 15 calendar days to file a written answer with the Registrar.

Yes, if you prefer the investigator to attend hearing, you must send the Request for Investigators Testimony back to the ROC.

Yes, you should follow the directions contained within the Citation.

All notices issued by the Legal Department are mailed to both parties.

Yes, if an answer is timely filed, the Legal Department will mail a copy to the complainant.

In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812
Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244
Fax: (602) 364-0416
Email: [email protected]
If faxing a written answer, you may call 10 min after sending to confirm your answer was received.
Please note, an answer is not filed with the Registrar until the Registrar receives the answer.
Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244
Fax: (602) 364-0416
Email: [email protected]
If faxing a written answer, you may call 10 min after sending to confirm your answer was received.
Please note, an answer is not filed with the Registrar until the Registrar receives the answer.

A Final Order will be issued by the Registrar imposing discipline upon the license.

The Registrar will issue a notice of hearing to all parties after obtaining a hearing date from the Office of Administrative Hearings. That notice of hearing will be mailed at least 30 days before the hearing date.

If a conference is scheduled, it is in the best interest of both parties to attend the conference in order to work towards a resolution. However, the complainant is not required to attend.

Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain:
• A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and
• A list of all the exhibits that the party will use at the hearing.
The disclosure can be submitted using the Prehearing Disclosure Statement form.
• A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and
• A list of all the exhibits that the party will use at the hearing.
The disclosure can be submitted using the Prehearing Disclosure Statement form.

Yes, the burden is on the complainant to prove that the contractor violated the charges contained in the Citation and complaint.

You may contact the Office of Administrative Hearings for all available options at
602-542-9826.

After a hearing, an Administrative Law Judge has 20 days to send to the Registrar a recommended decision. The Registrar then has 30 days to issue its final order adopting, modifying, or rejecting that Administrative Law Judge’s Decision.

If a Citation has already been issued, the complainant must file a new complaint.
If the complaint is pending with the investigator, the complainant may submit a request to amend the complaint. That request will be reviewed by the assigned investigator.

You may pay in person at any of the Registrar’s offices or you may mail a check made payable to the Registrar of Contractors to:
Registrar of Contractors
P.O. Box 6748
Phoenix, AZ 85005-6748
Registrar of Contractors
P.O. Box 6748
Phoenix, AZ 85005-6748

Send your written notice of resolution, signed by the Complainant, to the Register.
In person: the Registrar’s Tucson, Phoenix, or Flagstaff office (Flagstaff office is by appointment only)
Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244
Fax: (602) 364-0416
Email: [email protected]
In person: the Registrar’s Tucson, Phoenix, or Flagstaff office (Flagstaff office is by appointment only)
Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244
Fax: (602) 364-0416
Email: [email protected]

The suspension will be imposed the day after that order becomes effective. For example: The order provides that it will be effective on July 1, 2016. The suspension will be imposed on July 2, 2016 unless that day is a Saturday, Sunday, or a holiday.

In person: at the Registrar’s Tucson, Phoenix or Flagstaff office (Flagstaff office is by appointment only)
Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244
Fax: (602) 364-0416
Email: [email protected]
Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244
Fax: (602) 364-0416
Email: [email protected]

Yes, by submitting a Public Records Request form. Requests are processed in the order in which they are received. It takes approximately 7-30 days to process depending on the volume of your request.

Complaints appear for a period of 2 years from the date the case closed.

A revoked license cannot be reinstated. The contractor must resolve all outstanding complaints, pay outstanding civil penalties (if any), and reimburse the Residential Contractors’ Recovery Fund (if any payouts). After all loss caused by the revocation has been cured, persons named on the revoked license may apply for a new license in accordance with A.R.S. § 32-1122 and A.R.S. § 32-1161.

Please visit Recovery Fund's FAQs.

You may be able to submit an application with the Recovery Fund. Please call and request to speak to the Registrar’s Recovery Fund Department for additional information.

Please call the Registrar’s office and provide your case number for detailed information related to your case.

The simultaneous filing of a complaint with the Registrar and another court does not prevent the Registrar from taking action related to your complaint.

No, the ROC does not regulate liens. State law on liens can be found in Title 33.

Parties are allowed to be represented by an attorney, but an attorney is not required. A party is allowed to handle its own case. A business entity may be represented by an officer or employee, subject to A.R.S. § 32-1156(B).

No, the Attorney General will only represent the state agency.

No, the ROC cannot give attorney referrals. A person may look for an attorney on the State Bar of Arizona's website.

In short, the complaint process provides the contractor due process rights. The ROC is required to follow the complaint process established in state law.

For as long as the order instructs, whether it is 1 day, 7 days, 14 days, etc. An order may also say that a contractor's license is suspended until the contractor complies with the terms of that order. If the complainant successfully presents a claim to the Recovery Fund, then the license will again be or remain suspended until the Recovery Fund is repaid.

The contractor must comply with the order issued, and if a complaint resulted in a payout from the Recovery Fund, then the contractor must repay the Recovery Fund. Please refer to the provisions of A.R.S. § 32-1122(C), A.R.S. § 32-1122(D), andA.R.S. § 32-1161 with respect to the timing and requirements applicable to the issuance of any new contractor's license to the previous license holder or to any of its personnel.

Yes, A.R.S. § 32-1154(A)(20) provides for suspension or revocation of the other licenses after due process.

Yes, pursuant to A.R.S. § 32-1154(A), A.R.S. § 32-1127(B), and A.R.S. § 32-1162(B) and (C), you are responsible for any act or omission that occurred while you were listed on that license.
Where can I learn more about the Arizona Office of Administrative Hearings?
