Skip to main content
Arizona Registrar of Contractors Logo
Arizona Registrar of Contractors
Protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Main menu

  • Home
  • My Account
    • Login
    • Renew or Apply for a License
    • Licenses & Accounts
    • Check a Complaint or Application Status
    • Request a Building Confidence Inspection
  • Renew a License
  • Find a Contractor
  • Check a License
  • Licensing
    • Applying for a License?
    • License Classifications
    • Licensing Forms
    • License Fees
    • Timeframes
    • Contractor Background Checks
    • Testing Information
    • Posting List
    • Bond Information
    • Service Members and Veterans
    • Workers' Compensation
    • Name Availability
  • Complaints
    • Before Hiring A Contractor
    • Building Confidence Program
    • Considering Filing?
    • Complaint Process
    • File a Complaint
    • Legal
    • Recovery Fund
    • Unlicensed Contracting Tips Hotline
  • Information & Resources
    • Before Hiring A Contractor
    • Minimum Elements of a Contract
    • Bond Information
    • Most Wanted and Unlicensed Violations
    • Forms
    • Building Confidence Program
    • Recovery Fund
    • Public Records Request One-Stop
  • Agency
    • About AZ ROC
    • Administrative Team
    • News & Media
    • Strategic Plan / Budget Request
    • Rules and Policies
    • Office Locations / Contact Us
    • Employment Opportunities

Complaint Process - Investigation

Download PDF Version Complaint Process Flowchart
Investigation Legal Recovery Fund PDF
RF Legal
Next
If the complaint is sent to the Legal Department

Investigations Flowchart The Corrective Work Period must be at least 15-Days. Case Referred to ROC Legal Department Compliance Inspection Issuance of a Written Directive Jobsite Inspection If as a Result of the Jobsite Inspection, the Investigator... Complaint Assigned to an ROC Investigator and Scheduling of a... Vetting of Complaint to Ensure it is Complete Complaint Received
Next
If the complaint is sent to the Legal Department

General guidance for all parties involved with a complaint

Bullet Point Include the complaint number on all correspondence.
Bullet Point Read all correspondence from the ROC carefully. If you have questions about any correspondence call and speak with the person who sent the letter.
Bullet Point Respondents should make sure their address with the ROC is current. All notices throughout the hearing process will be mailed to the latest address of record on file with the ROC. Also, immediately pick up certified mail. A.R.S. § 32-1155 requires Citations be sent by certified mail to the licensee's latest address of record in the registrar's office. Failure to respond to a Citation mailed to this address will result in the license being disciplined without a hearing.

Office Hours

Monday - Friday:   8:00 am - 5:00 pm
Closed on Saturday, Sunday and State Holidays
Office Locations

Contact Us

Phoenix Office:  (602) 542-1525
Flagstaff Office:  (877) 692-9762

Email:
Webmaster
Licensing
Compliance (Licensed)
Compliance (Unlicensed)
Media

Social Media Find us on Facebook   Follow us on Twitter

AZ ROC Talk

ROC News

11/10/2021 Keep Your Winter Stress-Free: Check the License Before Hiring a Contractor
photo of the superstition mountains in apache junction. Blue sky.

...

Twitter

  • A Tweet from az_ROC #AZROC was proud to support the first annual #Yuma Southwest Contractors Association Careers & Trades Experience wh… https://t.co/V6b3H0Ylpb
  • A Tweet from az_ROC Last week Director Fleetham spoke at the Independent Electrical Contractors Association of Arizona's #graduation wh… https://t.co/3RUPaN7Lju
  • A Tweet from az_ROC Have a question about applying for a license? Check out this month's Applicant Education Seminar to hear the AZ ROC… https://t.co/0F9p9EEq9Q
More
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z
Arizona State Seal
Contact Us
AZ ROC
1700 W. Washington St. Suite 105
Phoenix, Arizona 85007-2812
Find in Google Maps
Phone: (602) 542-1525
Fax: (602) 542-1599
Map Image

Footer Nav

  • Agency Policies
  • Terms of Use
  • Electronic Update
  • Statewide Policies
  • ©Arizona Registrar of Contractors