Continuing AZ ROC Operations While Slowing the Spread
During this time, you should know you can interact with the ROC online. As an Agency, we continue to process license applications and changes to licenses and complaints also continue to move through the administrative process. The CDC recommends continued physical distancing and in Phase 1 and 2, the ROC Offices will remain open to the public by appointment only.
This page will be updated as needed. Visit the ADHS for updates on COVID-19 in Arizona | View >
Governor Ducey launched the Arizona Together initiative to support Arizonans during the COVID-19 outbreak, connecting individuals and businesses to resources, raising money for community organizations and providing information on volunteer opportunities | Learn More >
New applicant or need to file a complaint?
If you're filing an application for a new license or a complaint to be investigated, please know you can use our online portal. The Online Portal can be accessed from theONLINE SERVICEStab.
Renew a License?
If you need to renew your license, please know you can do so online at HERE
Other changes to your license?
If you need to change information related to your license (the qualifying party, address, contact info, bonding information, etc), you are welcome to complete the appropriate form - found on the FORMS page under the Contractor Resources tab - and email it to [email protected]. If there are any fees related to the change, include a contact phone number and the Licensing Department will reach out to you to walk you through the payment process.
Need to contact us?
Feel free to call or email us!
Phoenix Office: (602) 542-1525
Tucson Office: (877) 692-9762
Flagstaff Office: (877) 692-9762
Webmaster - [email protected]
Licensing - [email protected]
Compliance - [email protected]
Legal - [email protected]
Need to request and appointment?
Though we encourage you to use online services or give us a call at (877) 692-9762 at this time, the Phoenix and Tucson Offices are open to the public by appointment only. To request an appointment, please fill out this form and a member of our staff will reach out to you. Request an Appointment
Executive Order 2020-17: Continuity of Work and ROC Testing Requirements
PSI, the external exam vendor who administers exams on behalf of the Registrar of Contractors,
is no longer shut down and many of its exam centers are returning to full capacity with social
distancing. This means there is no longer a need for the Registrar to issue provisional licenses on
the basis that testing is unavailable.
Beginning on Friday, August 21, 2020, the Arizona Registrar of Contractors will no longer
accept applications with testing waivers for provisional licenses. Applicants will be required to
pass any legally required examination in order to be granted a license.
In mid-March, PSI, a private testing company which provides testing services for the Arizona
Registrar of Contractors, announced they were shutting down nationwide due to internal
concerns regarding COVID-19. As a result of this shutdown, applicants for ROC licensure would
have been unable to take the legally required exams needed to qualify for a license. The
Registrar of Contractors and the contracting industry would both have been affected by this
On March 26, 2020, Governor Ducey signed Executive Order 2020-17 – Continuity of Work.
Under this order, the Arizona Registrar of Contractors was permitted to issue licenses on a
provisional basis without requiring a test. However, the recipients of these licenses are required
to pass an exam as soon as practically possible.
How long is a license valid for under Executive Order 2020-17?
Licenses issued under the Executive Order are valid for a maximum of 6-months from the date of issuance.
What if I already passed the required exams?
When the private testing centers re-open, licensees who obtained a license under this order will have 20 days (from the date of re-opening) to pass the required examinations. See below, as PSI has reopened on a limited and partial basis as of March 30, 2020.
If you have already passed the required exams or are using a Waiver for Examination (i.e. Out of State Licensee), Executive Order 2020-17 does not apply to your situation.
What if I don’t pass the exams after the testing center re-opens?
If all other requirements are met, you will receive a license, and will not need to test again.
If the licensee fails to pass the exams within 20 days after the testing centers re-open, the license will be suspended until the licensee passes the tests.
What happens when I pass the exams?
After the licensee passes the required exams, a license issued under Executive Order 2020-17 becomes a normal license with a normal renewal period.
This means the license will not expire at the end of the 6-month period, but instead will revert to a 1-year or 2-year license, depending on the type of license originally applied for.
Due to COVID-19, please see new changes to PSI Services testing security procedures and rescheduling guidelines.
What happens now that PSI has partially and on a limited basis reopened?
On March 30, 2020, PSI - the private third-party vendor who administers ROC examinations - announced it will reopen on a limited basis. They will administer examinations on Tuesdays and Thursdays and limit the number to 12 exams per day in Phoenix and 18 in Tucson. Due to this limited, partial reopening, the Registrar will continue to temporarily “waive” the examination requirement prior to issuing a license, so long as the applicant has an examination date scheduled at an open testing location that offers the ROC exams.
To find additional information on examinations and to register to take an exam, visit our licensing requirements page.
Executive Order 2020-12: Prohibiting the Closure of Essential Services
On March 23, 2020, Governor Doug Ducey issued an executive order clarifying businesses and operations deemed “essential” by the state and providing certainty to business owners, employees and families. The order is a proactive and administrative measure to ensure consistent guidance across the state.
Construction was listed in the order under the"Critical Trades" and "Essential Infrastructure Operations" sections.
To view Executive Order 2020-12 please click here