When you are unable to resolve a dispute with a contractor through informal discussion, it may be necessary to file a formal complaint with the Registrar of Contractors. As a general rule, a complaint about work failing to meet minimum construction standards must be filed within two years of the completion of the project or occupancy of the structure.
Complaint forms are available at any of our offices, by telephone request, in person, or can be downloaded here.
On the complaint form, it will be necessary to provide some basic, accurate information such as your name and address, the contractor's name and address, the date of the contract, when the work was performed and the nature of the problem. A construction investigator is assigned to investigate each complaint. Chosen for their construction knowledge and experience in the industry, our International Code Council-certified investigators fill the role of an impartial third party who will evaluate each side's position, the work performed, and reach an independent judgment as to responsibility.