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What should I do if I have a problem?If a dispute occurs while a project is under construction or after it is completed, the property owner should turn to the contractor first, applying equal doses of diplomacy and reason. In disputes over whether the work meets minimum construction standards, two reasonable parties usually can resolve their differences with an honest effort.
Occasionally, talking to the contractor does not solve the problem. Perhaps there is an honest disagreement as to whether the work or materials are substandard or maybe the contractor has gone out of business and abandoned the job.
The Registrar of Contractors offers several methods of resolving disputes. The methods range from having all parties meet at the work site with an impartial construction investigator to a formal hearing where specific action may be ordered. The primary goal of the complaint process is to ensure compliance and that necessary repairs are performed for the property owner.
How to file a complaintWhen you are unable to resolve a dispute with a contractor through informal discussion, it may be necessary to file a formal complaint with the Registrar of Contractors. As a general rule, a complaint about work failing to meet minimum construction standards must be filed within two years of the completion of the project or occupancy of the structure.
Complaint forms are available at any of our offices, by telephone request, in person, or can be downloaded here.
On the complaint form, it will be necessary to provide some basic, accurate information such as your name and address, the contractor's name and address, the date of the contract, when the work was performed and the nature of the problem. A construction investigator is assigned to investigate each complaint. Chosen for their construction knowledge and experience in the industry, our International Code Council-certified investigators fill the role of an impartial third party who will evaluate each side's position, the work performed, and reach an independent judgment as to responsibility.
What happens after a complaint is filed with the Registrar of Contractors?See the AZ ROC's licensed complaint process here.
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