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Arizona Registrar of Contractors
Protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

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COVID-19 - Registrar of Contractors Remains Open for Business - In-Person Services by Appointment Only Read More

The CDC recommends continued physical distancing and in Phase 1 and 2, the ROC Offices will remain open to the public by appointment only. During this time, you should know you can interact with the ROC online and as an Agency, our staff continues to process license applications and changes to licenses and complaints also continue to move through the administrative process. For contact information and additional information related to any process changes at ROC at this time, please visit our Services Related to COVID-19 tab. Though we encourage you to use online services or give us a call at (877) 692-9762 at this time, the Phoenix and Tucson Offices are open to the public by appointment only.

NEW APPLICANT or NEED TO FILE A COMPLAINT?

If you're filing an application for a new license or a complaint to be investigated, please know you can use our online portal. The Online Portal can be accessed from the ONLINE SERVICES tab.

RENEW A LICENSE?

If you need to renew your license, please know you can do so online at HERE.

OTHER CHANGES TO YOUR LICENSE?

If you need to change information related to your license (the qualifying party, address, contact info, bonding information, etc), you are welcome to complete the appropriate form - found on the FORMS page under the Contractor Resources tab - and email it to [email protected]. If there are any fees related to the change, include a contact phone number and the Licensing Department will reach out to you to walk you through the payment process.

NEED TO CONTACT US?

Feel free to call or email us!
Phoenix Office: (602) 542-1525
Tucson Office: (877) 692-9762
Flagstaff Office: (877) 692-9762


Email:
Webmaster - [email protected]
Licensing - [email protected]
Compliance - [email protected]
Legal - [email protected]

To request an appointment, please fill out this form and a member of our staff will reach out to you. Request an Appointment

Considering Filing?


Bullet Point What should I do if I have a problem?

If a dispute occurs while a project is under construction or after it is completed, the property owner should turn to the contractor first, applying equal doses of diplomacy and reason. In disputes over whether the work meets minimum construction standards, two reasonable parties usually can resolve their differences with an honest effort.

Occasionally, talking to the contractor does not solve the problem. Perhaps there is an honest disagreement as to whether the work or materials are substandard or maybe the contractor has gone out of business and abandoned the job.

The Registrar of Contractors offers several methods of resolving disputes. The methods range from having all parties meet at the work site with an impartial construction investigator to a formal hearing where specific action may be ordered. The primary goal of the complaint process is to ensure compliance and that necessary repairs are performed for the property owner.

Bullet Point How to file a complaint

When you are unable to resolve a dispute with a contractor through informal discussion, it may be necessary to file a formal complaint with the Registrar of Contractors. As a general rule, a complaint about work failing to meet minimum construction standards must be filed within two years of the completion of the project or occupancy of the structure.

Complaint forms are available at any of our offices, by telephone request, in person, or can be downloaded here.

On the complaint form, it will be necessary to provide some basic, accurate information such as your name and address, the contractor's name and address, the date of the contract, when the work was performed and the nature of the problem. A construction investigator is assigned to investigate each complaint. Chosen for their construction knowledge and experience in the industry, our International Code Council-certified investigators fill the role of an impartial third party who will evaluate each side's position, the work performed, and reach an independent judgment as to responsibility.

Bullet Point What happens after a complaint is filed with the Registrar of Contractors?
See the AZ ROC's licensed complaint process here.

File a Complaint

Licensed Complaint Form
Unlicensed Complaint Form
Non-Payment Complaint Form

Office Hours

Monday - Friday:   8:00 am - 5:00 pm
Closed on Saturday, Sunday and State Holidays
Office Locations

Contact Us

Phoenix Office:  (602) 542-1525
Tucson Office:  (877) 692-9762
Flagstaff Office:  (877) 692-9762

Email:
Webmaster
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Compliance (Unlicensed)
Legal

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ROC News

02/10/2021 Unlicensed Bisbee Man Guilty of Contracting Without a License
Arizona Registrar of Contractors Office

FOR IMMEDIATE RELEASE
Wed., Feb. 10, 2021

CONTACT:
Breanna Bang, Public Information...

Twitter

  • It's Friday! #ConstructionScienceTechnologyProfessionals #Friday #Friyay #TGIF #FridayFeeling https://t.co/lawIh8XIhZ
  • A Tweet from az_ROC #WisdomWednesday Always make the important details about the project clear in the written contract. #HomeRepairs… https://t.co/8ZfH0Cwt0X
  • A Tweet from az_ROC #TipTuesday Don't make hurried decisions about your home or property. Always check the license at… https://t.co/hhomhIHtoj
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AZ ROC
1700 W. Washington St. Suite 105
Phoenix, Arizona 85007-2812
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Phone: (602) 542-1525
Fax: (602) 542-1599
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