Arizona Registrar of Contractors

Protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Agency Success Stories

Arizona Registrar of Contractors : Raising the Bar at the Registrar

Arizona state government operates at the speed of business. We embrace a results-driven and intentional management system to transform the way our state government operates. We focus on customer service, transparency and accountability to the taxpayer… and we reflect daily on how we can do better. As we look to the the road ahead… we can and will do more good for the people of Arizona… by improving our performance each and every day.

Check out some of the more notable results achieved by the Registrar of Contractors!

2018
Agency is returning license application forms to statutory requirements.	2017 Emptied and consolidated storage rooms resulting in rent savings of $5,200 annually. Consolidated office supplies into one location and Agency observes a 47 percent decrease in office supplies spending ($11,963 in savings over two years). Notified contractors of unnecessary dual licenses resulting from 2014 license consolidation that could subsequently be cancelled; cancellations totaled $86,000 in savings. Agency documenting processes and procedures through each department to increase clarity and consistency.
	Decreased in incomplete license renewal forms. Recovery Fund claim processing timeframes decreased with average now being resolved within 30 days.
	Co-located Phoenix staff. Engaging in territory management to increase awareness of ROC and role we play in protecting consumers; 15,228 individual contacts made since May 2017.
	Timely responses to legal citations increased by approximately 8.1 percent during the time period of 10/1/2017 to 3/30/2018 after the Legal Department implemented a process wherein courtesy copies of all documents regularly mailed were also sent electronically, including citations.
2016 New license time reduction to issue. Reduced license application backlog from 750 to 30. Complaint investigation timeframes reduced from 120 days for licensed complaints/150 days for unlicensed on average to 28 days.	Return of 68 fees not processed from 2010-2015; $68,000 back to contractors. Reversed 2014 rulemaking that forced commercial-only/residential-only in to dual license classifications. License holders could save $485 to $335 yearly opting out of dual classifications. 2015
	Technological efficiencies enabled closure of 4 satellite offices; resulting in $327,299 in ongoing, internal savings.
	Relocated Flagstaff field office to a more reasonably sized and centrally located space; Agency will save $59,977 over the life of a 5-year lease.
Accounting Compliance Legal/Recovery Fund Licensing Operations	Agency providing second chances for felony applicants at a 88 percent approval rate.