Agency Success Stories

Emptied and consolidated storage rooms resulting in rent savings of $5,200 annually.

Consolidated office supplies into one location and Agency observes a 47 percent decrease in office supplies spending ($11,963 in savings over two years).

Notified contractors of unnecessary dual licenses resulting from 2014 license consolidation that could subsequently be cancelled; cancellations totaled $86,000 in savings.

Agency documenting processes and procedures through each department to increase clarity and consistency.

Decreased in incomplete license renewal forms.

Recovery Fund claim processing timeframes decreased with average now being resolved within 30 days.

Co-located Phoenix staff.

Engaging in territory management to increase awareness of ROC and role we play in protecting consumers; 15,228 individual contacts made since May 2017.

Timely responses to legal citations increased by approximately 8.1 percent during the time period of 10/1/2017 to 3/30/2018 after the Legal Department implemented a process wherein courtesy copies of all documents regularly mailed were also sent electronically, including citations.

Return of 68 fees not processed from 2010-2015; $68,000 back to contractors.

Reversed 2014 rulemaking that forced commercial-only/residential-only in to dual license classifications. License holders could save $485 to $335 yearly opting out of dual classifications.

Technological efficiencies enabled closure of 4 satellite offices; resulting in $327,299 in ongoing, internal savings.

Relocated Flagstaff field office to a more reasonably sized and centrally located space; Agency will save $59,977 over the life of a 5-year lease.

Agency providing second chances for felony applicants at a 88 percent approval rate.